Communication is at the heart of human interaction, and it can make or break a relationship. Being able to communicate effectively with your customers can boost sales, and repeat business. On the other hand, poor communication can quickly lead to lower sales, frustrated customers and poor reviews.
So how can you improve your communication experience and help grow your business?
1. First Impressions Matter
It doesn’t matter if it’s over the phone, email or live chat the initial impression can set the tone for the entire customer experience! Introduce yourself and let your customer know you’re here to help. Keep it positive, friendly and use personalisation. Have a look at these 2 examples below.
Agent: “Caravan Rentals, how can I help you?”
Customer: “I need to rent a caravan for a week.”
Agent: “OK, what size?”