How Colour Psychology Influences Customer Behaviour
I’m a huge believer in using psychology (especially colour psychology) to improve your marketing and customer experience. How often do...
Search
- 4 min
5 Tops Tips for Mapping The Customer Journey
Before we get into the tips for mapping the customer journey, I should clarify for those of you that aren’t familiar with Journey Maps...
- 5 min
15 Tips to Improve Your eCommerce Customer Experience
eCommerce continues to experience explosive growth year after year. And as more and more consumers turn to online shopping, their...
- 3 min
10 Top Tips to Design The Perfect Customer Experience Survey
Using a customer experience survey can help you measure how good your business is at interacting with your customers. By tracking the...
- 4 min
What is Customer Journey Mapping and How to Start?
If you strive for a customer centric culture, you have to understand the customer journey – every step of the way! Customer journey...
- 3 min
How to use SEO to Improve Customer Experience (CX)
When you think of SEO, the first thing that comes to mind is ‘search traffic’. But what about a way to improve customer experience?...
- 4 min
Customer Experience Metrics: How you can easily measure your CX
“If you can’t measure it, You can’t improve it” – Peter Drucker Taking the time to build and implement a customer experience strategy...
- 2 min
Customer Experience: 5 Simple Steps to Get you Started That Won’t Take too Long
How people perceive your brand and whether or not they want to spend money with you – ultimately comes down to their customer experience...
- 2 min
Is your Company Customer Focused Enough?
The challenges facing many businesses today are greater than ever. Growing customer expectations, more online competition, and digital...
- 2 min
What is Customer Experience? And why is it so Important?
What is Customer Experience? There are many terms and buzzwords around customer experience (also know as CX), but what exactly does it...
- 2 min
5 Simple ways to Communicate Better with your Customers
Communication is at the heart of human interaction, and it can make or break a relationship. Being able to communicate effectively with...